Convenience and online security were the two key points with which Rocket Internet introduced Southeast Asia's biggest online shopping mall - Lazada in 2012. Lazada has been the unprecedented story of success since its inception. It has been the most successful venture of Rocket Internet in the South Asia region.
Lazada has successfully changed the thinking pattern of Southeast Asian countries with regard to their lifestyle. With brand availability, quick and free delivery, Lazada promo codes, lowest-price guarantee, and impeccable customer service, Lazada has empowered the Southeast Asians in a such a way that they had never anticipated before.
Lazada is not limited to Malaysia; The Golden Globe Award winner has been operating its virtual malls in Indonesia, Thailand, Philippines, Vietnam and Singapore as well. To the markets' surprise, Lazada has been attracting the most online traffic in the region, and is on its way to become the Amazon of South Asia.
Lazada diversifies its range like no other with products from over 500 reputed international and domestic brands for consumer electronics, home and kitchen appliances, home decor products, mobile, tablets and computing gadgets, health and beauty products, toys and travel accessories, sports equipment as well as apparels and personal accessories.
Akin to Amazon in the Southeast Asia region, and being recognized by some 600 million consumers as one of the most trustworthy brand, Lazada is also attracting investors like JP Morgan, Kinnevik andTengelmann. With new investments, Lazada is focusing on expanding its base beyond Southeast Asia, and on building a platform where smaller merchants and sellers can sell their products. They are also increasing the already diverse product range constantly.
Lazada Malaysia offers over 20000 products in various categories to add extreme ease and satisfaction to the convenient shopping experience of the Malaysians. Lazada houses over 500 local and international brands, including Samsung, Nikon, Sony, Nokia, Phillips, Yonex, Huggies, Hello Kitty and a whole lot more.
Whatever you need - the answer is Lazada. Consumer electronics, home and kitchen appliances, home decor products, mobiles, tablets, computing gadgets, health and beauty products, toys, travel accessories, sports equipments, clothing and personal accessories. Lazada has the product and Lazada vouchers ready for you.
Lazada demonstrates the utmost sincerity and commitment in delivering the products - the most critical part of the online shopping – to build a rock solid customer base.
Every order at Lazada goes through a verification process, and the process is followed by a confirmation email and SMS for the order and identity, which details products, delivery, Lazada discounts, and terms and conditions.
It takes 1 to 6 days for Lazada to deliver the order to your doorstep. Outlying districts may receive the product within 3 to 10 days.
Lazada delivers your products free of cost in every part of Malaysia if the order is above RM80 for the East, above RM75 for West Malaysia and above RM70 for Klang Valley.
If your order is below the minimum purchase criteria the delivery costs are RM25 for East Malaysia and RM15 for West Malaysia and Klang Valley.
Return and Refund Procedures
If you receive a damaged product, you are offered a 14 day window for returning the product to Lazada.
Simply complete the ORF form, print out of the return slip, and attach it with the return parcel. You can return your returned package through Pos Laju or any other courier service.
Upon valid return, Lazada will refund the shipment amount along with the product amount you paid after applying Lazada coupons. You will not be entitled to receive the refund of shipping charges, if your return is invalid.
Lazada will inform you about the status of the returned product, and notify you of the refund. Your refund may arrive in the form of bank transfer for COD orders. It may also arrive in the form of Store Credit, PayPal refund. Credit/Debit Card reimbursement is also available with Lazada to deposit the money back to your account within 1 to 3 working days. Refundable store credit is valid for one year.
A convenient and secure way to pay for your order is Cash-On-Delivery. Lazada offers COD across Malaysia. Elsewhere, Ladaza offers multiple payment options.
MasterCard or Visa Credit Cards and Debit Cards are the most favored ways to settle Lazada orders. Lazada also offers to settle your order through PayPal, Online Banking, Maybank Instalments or through Lazada voucher codes.
Customer Care Service
Lazada customer service staff is more than happy to provide all kinds of support pertaining to orders, deliveries, returns, changes, Lazada discount codes, payment or any other queries.
You can leave a message on the Lazada Malaysia website, and can expect a prompt and detailed response from the Lazada customer support staff.
You also can contact Lazada over a phone during 9 am to 8 pm from Monday to Friday. You can also contact Lazada on weekends and public holiday during 9 am to 6 pm.
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